About AthelstanOne

AthelstanOne is a Future Facing firm, We combine deep local market understanding with a global perspective, we are passionate about building strong relationships with the clients we support, our people and the communities we work in.

We take a bold, dynamic and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent. We don’t just want to face the future we want to shape it.

About the Role

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

* Responsible for asset control and stock ordering of devices as required.

* Assist users with hardware issuing or replacement as required.

* Responsible for ensuring that issues and support requests are resolved within defined SLA & are documented within the ITSM tool.

* Responsible for sending devices off to repair and liaising with the vendor

* Adhering to processes and procedures.

* Mobile phones setup.

* Hardware refreshes.

* Provide additional support to client and internal meeting rooms.

* Daily Backup Tape Changes.

* Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.

* Replacement of Storage Disks and Server Blades as and when required.

* Physical daily checks of system hardware health and lights including but not limited to:
o MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.

* Switch Upgrades, Console and Backups, some proficiency in network skills.

* Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.

* Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.

* Chaperoning Vendors during maintenance work and tasks.

* Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).

* Assisting with Video Conferencing serving our clients in the meeting rooms as required.

About You

An exciting opportunity to work in a professional services environment working with a forward thinking firm

Qualifications and experience:

· BA/BS degree or equivalent preferred.

· Broad software application skills desired.

· Demonstrated ability to master new software applications and technologies.

· Prior experience with a ticketing system strongly preferred.

· Proficiency in network skills.

· Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.

· Working knowledge of ITIL service management and its processes is highly advantageous.

· Knowledge of AV systems and telecommunications would be beneficial.

You should have solid experience with Windows operating systems and hardware in a computer support related setting and experience working in a networked environment with a customer serviced mentality. This role will be ideal for someone who is a problem solver and has the ability to work under pressure.
Physical Requirements – It is expected that this role will require continuous walking, standing, sitting, and manual dexterity. As a role with physical demands there is expected to be frequent bending, lifting, handling and reaching, with occasional pushing/pulling, squatting and climbing.

Equal Opportunities

At AthelstanOne, a next-generation mindset is woven into all we do. We’re diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about AthelstanOne diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.